How to register and set up WhatsApp Business API on Kiziee

Before you begin: what to prepare

Having these ready makes connecting WhatsApp much smoother.

• A Facebook login that can manage your business: You sign in with Facebook during setup and select your Meta Business portfolio (Business Manager). The person connecting should have admin access to it.
• Business details: Your business name, category, address, website and a contact e-mail. These appear on your WhatsApp business profile.
• A phone number for WhatsApp Business: A number that can receive a verification code by SMS or call. A number already active on WhatsApp may need extra steps or may not be eligible, so check before you start.
• A payment method with Meta: Meta bills conversation charges separately. You can add a payment method in Meta's billing settings, and the Business Profile page in Kiziee shows when it is missing.
• Contacts who agreed to hear from you: Only message people who opted in. Meta's policy and India's DPDP Act, 2023 both require valid consent.

Step-by-step registration

1. Create your Kiziee account: Open the registration page and enter your full name, e-mail, phone number and a password of at least 8 characters. Tick the box to accept the Terms and consent to the Privacy Policy, then choose Sign Up. Go to registration
2. Log in: Sign in with the e-mail and password you just created. If you have not connected WhatsApp yet, you are taken straight to the connection step. Go to login
3. Connect WhatsApp Business with Facebook: Choose Continue with Facebook. A Meta pop-up opens where you select your business portfolio, create or choose your WhatsApp Business Account, add and verify your phone number, and approve the connection. Kiziee never sees your Facebook password. When the pop-up closes, your account is linked and the dashboard unlocks.
4. Complete your business profile: Open Business Profile and fill in the category, description, address, e-mail, website and profile photo. The page also shows your Meta business verification and payment-method status so you know what is still pending.
5. Create message templates: Business-initiated messages need a template approved by Meta. Create templates in the Templates section, or sync existing ones from Meta, and watch their status change from pending to approved.
6. Add contacts and send your first campaign: Open Bulk Message to upload an Excel sheet of contacts, pick an approved template and send now or schedule for later. Save groups as broadcast lists to reuse them.
7. Invite your team: Account admins can add team members and choose which sections each person can use, such as chat, templates, campaigns or leads, so everyone works from one shared inbox.
8. Optional: automation and the developer API: Create automation rules for automatic replies, and use the Developer API section to get credentials, test in the sandbox simulator, read request logs and follow the documentation to connect your own software. Read the API documentation

Common problems and how to fix them

• The Facebook pop-up does not open: Allow pop-ups for this site and try again. If you see that the Facebook SDK is still loading, wait a few seconds and retry.
• My phone number is not accepted: The number may already be active on WhatsApp or the WhatsApp Business app, or it cannot receive the verification code. Check its eligibility with Meta, or message us and we will help you decide the right route.
• The connection expires or asks me to reconnect: Access can lapse, for example after a password change or permission change in Meta. Reconnect with Facebook when prompted and your data stays in place.
• A template was rejected: Meta reviews template wording. Make the content clear and relevant, avoid misleading claims, and resubmit a revised version.
• A contact did not receive my message: Check that the person has opted in, and remember that messages you start outside the 24-hour customer service window must use an approved template.

Frequently asked questions

How long does registration take?

Creating a Kiziee account takes a couple of minutes. Connecting WhatsApp depends on your Meta business setup and phone-number verification, and template approval is decided by Meta.

Do I need a Facebook account to register?

Yes, to connect WhatsApp Business. The connection uses Meta's Embedded Signup, which asks you to sign in with Facebook and approve access to your business account.

Can I use my existing WhatsApp number?

It depends on how the number is set up today and on the onboarding options Meta offers. Meta shows eligibility during signup, and our team can check your number before you begin.

How much does it cost to get started?

Platform terms depend on your team size, messaging volume and integrations, and Meta charges for conversations separately. Contact us for current platform terms.

Is my data safe when I register?

We process personal data under India's DPDP Act, 2023. You can read the Privacy Policy and use the Data Rights page to request access, correction or erasure, or to withdraw consent.